Customer care
Returns & exchanges.
Not the right fit, or simply changed your mind? Here is how returns and exchanges work at NOTARAB.
Return window
14 days from delivery to start a return.
Reach out within 14 days of receiving your order to begin a return or exchange. Once our formal refund policy is published, it will be linked in the footer and takes precedence over this summary.
Eligibility
- Items must be unworn, unwashed, and in their original condition.
- All original tags and packaging must be intact.
- Items showing signs of wear, washing, or alteration cannot be accepted.
Size exchanges
Need a different size? Contact us with your order number and the size you would like instead. Exchanges are subject to stock availability — our releases are limited, so if your size has sold out we will process a return instead.
Before ordering, the size guide is the best way to get the fit right the first time.
Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photos of the issue. We will make it right — at no cost to you.
Order cancellations
Orders can be cancelled only before they are dispatched. Because orders move into preparation quickly, contact us as soon as possible with your order number. Once an order has shipped, it follows the standard return process instead.
Refunds
Approved refunds are issued to your original payment method. Once we receive and inspect your return, your refund is processed — your bank or card provider may take several additional business days to post it to your account.