Customer care
Track your order.
Every shipped order comes with real carrier tracking. Here is where to find it.
From your account
Sign in to your account to see every order, its current status, and its tracking link once dispatched.
From your dispatch email
When your order ships, we send a dispatch confirmation email containing your tracking number and a direct link to the carrier's tracking page. Can't find it? Check your spam or promotions folder — it is sent to the email address used at checkout.
Tracking not updating?
- Allow 24–48 hours after dispatch for the carrier to register the first scan.
- International shipments can pause at customs — this is normal and usually resolves on its own.
- If nothing has moved for an unusual amount of time, contact us with your order number and we will chase it with the carrier.